Assistant Community Manager - All Conventional Properties

Job Title: Assistant Community Manager
Department: All Conventional Properties 
Location: All Conventional Properties
Report To: Community Manager/Area Manager

Summary  

Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the  Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function,  pricing, collections, administration, resident services, and maintenance. The ACM is also responsible for overseeing all sales activities in  assigned community from lead generation through close. This includes leading the sales team and ensuring the successful leasing of  apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying  applications etc.). Must be flexible and able to work varied schedule, including weekends and some holidays as required. 

I.ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Demonstrate strong sales and customer service skills to both internal and external customers 
• Manage the sales process from start to finish to achieve sales goals 
• Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts 
• Ensure that all leads for the assigned community and sales staff via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost" or “closed” 
• Monitor closing ratios and coach sales team to achieve sales goals 
• Monitor the accuracy of all leasing paperwork 
• Participate in social media marketing to obtain traffic and assist with brand management 
• Utilize tools and resources to assess the community’s market position in surrounding submarket to maintain the advantage above the competition 
• Maintain excellent rapport with residents, prospects and vendors 
• Use customer service skills to receive resident requests, complaints and comments, and then resolve concerns quickly and effectively 
• Maintain professional demeanor 
• Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks and those of the sales team • Assist the Community Manager and sales team in selling the value of the NHE brand during the renewal process • With the Community Manager, review and suggest any changes to pricing for new leases and renewal offers • Monitor sales team progress on pending renewals 
• Assist in ensuring all monthly rental payments and fees owed are accurately collected and posted 
• Help plan, schedule and organize resident functions as needed to promote resident retention and increase resident satisfaction • At the Community Managers direction responsible for other administration functions including but not limited to accounting and payroll related functions 
• Help ensure the property and its apartment homes are of the highest quality via personal inspection 
• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing. 
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your  management team.  

II.KNOWLEDGE, SKILLS AND ABILITIES  

• Able to meet/exceed sales objectives  
• Sales-minded individual with attention to detail  
• Excellent follow-up skills via email, text, writing and phone  
• Positive attitude, strong work ethic, reliable and self-motivated  
• Microsoft Office Suite including Word, Excel, and Outlook  
• Strong communication skills with outgoing personality 
• Professional written and verbal communication skills 
• Must have the ability to work with little direction maintaining confidentiality and professionalism.  
• Able to multi-task and be a team player 

III.SUPERVISORY RESPONSIBILITIES 

• None 

IV.QUALIFICATIONS 

• Community software (Yardi Voyager, Popcard, Payscan, Rent Café preferred)  
• Property Manager License preferred but required within six months of employment 
• Multifamily leasing, sales and/or customer service experience is required 
• Knowledge and comprehension of Fair Housing Laws  

V.EDUCATIONAL AND/OR EXPERIENCE 

• College degree is preferred but not required. Good communication skills and an ability to interact with a wide range of people. 

VI.LANGUAGE/MATHEMATICAL/REASONING ABILITY 

• Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers,  and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,  common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense  understanding and carry out instructions furnished written or verbally. 

VII.PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the  essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions.  
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The  employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or  balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific  vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to  adjust focus.  

VIII.WORKING CONDITIONS AND ENVIRONMENT 

• While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site Leasing office. The employee  will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work  environment is usually moderate.