Maintenance Supervisor Asheville, NC
Maintenance Supervisor
Full Time Regular
Asheville, NC, US
Job Summary:
Maintain efficient operation and upkeep of the property buildings and grounds in a supervisory role.
Summary of Duties and Responsibilities:
• Responsible for the subsequent training of all service, housekeeping/custodial or grounds personnel
• Schedules and supervises all in-house and/or vendor work
• Insures OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times
• 24-hour response time to service requests
• Responsible for scheduling and performing preventative maintenance
• Responsible for maintaining a replacement log that tracks the replacement of carpet, vinyl, appliances, condensing units, etc.
• Responsible for maintaining MSDS sheets
• Responsible for handling all lock outs as a result of evictions
• Maintains all autos, golf carts, tractors, and all other machinery owned by the property
• Analyzes and resolves work problems or assists workers in solving work problems
Qualifications:
• High school diploma or equivalent preferred
• EPA Certification (Required)
• CPO Certification
• Constant need to perform standing and walking activities related to inspecting and repairing the property. Frequently lift and/or move up to 75 lbs.
• Certified Apartment Maintenance Technician (CAMT) preferred
Full job description can be found in the below:
Job Title: Maintenance Supervisor
Supervisor: Property Manager
REPORTS TO: Property Manager
The purpose of this job description is to communicate the responsibilities and duties associated with the
position of MAINTENANCE SUPERVISOR. While the following information should be considered a
comprehensive description of this position, it should also be noted that some responsibilities and duties might
not be specifically addressed. Our company emphasizes a TEAM APPROACH and expects every person to
perform any reasonable task or request that is consistent with fulfilling company and client objectives. It is
imperative that you review closely these duties, skills and physical requirements and that you
understand that by signing the Job Description Acknowledgement, you are verifying that you can
perform all the duties, have the skills and possess the physical abilities necessary to perform the job as
described.
RELATIONSHIPS
• Reports to the Property Manager.
• Maintains relationships with all prospects and residents ensuring consistent application of property
policies including fair housing.
• Maintains relationships with other departments within the company including accounting and
corporate.
JOB SUMMARY:
Maintains efficient operation and upkeep of the property buildings and grounds in a
supervisory role.
WAGE/HOUR STATUS
Non-Exempt (hourly)
Employee will be required to work a flexible work week which will include working weekends.
DUTIES AND RESPONSIBILITIES
Include the following but are not limited to the job specifications contained herein. Additional duties or job
functions that can be performed safely may be required as deemed necessary by supervisory personnel.
➢ Responsible for the daily repair and upkeep of the property.
➢ Responsible for interviewing, screening and recommendations for any potential service, custodial or grounds
personnel.
➢ Responsible for the subsequent training of all service, housekeeping/custodial or grounds personnel.
➢ Responsible for the research and evaluation of all current and potential products used in the maintenance and
upkeep of the property.
➢ Specifically, responsible for maintaining SDS sheets.
➢ Responsible for handling all lock outs as a result of evictions.
➢ Specifically, responsible for maintaining a replacement log that tracks the replacement of carpet, vinyl,
appliances, condensing units, etc.
➢ Responsible to maintain all autos, golf carts, tractors, and all other machinery owned by property.
➢ Specifically, responsible for the scheduling of product review appointments in such a manner as to avoid
“drop-in” sales calls.
➢ Responsible to incorporate the “best practices” theory when selecting vendors and products.
➢ Responsible for the scheduling and direct supervision of all in-house and/or vendor work.
➢ Responsible for the inventory, ordering and delivery of all necessary supplies and equipment for the service,
custodial and grounds departments under the direction and with the approval of the Community Manager.
➢ Assisting in the disciplinary or promotional recommendations required for all service, custodial and grounds
personnel.
➢ Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies
are complied with at all times.
➢ Interprets company policies to workers and enforces safety regulations.
➢ Responsible for a 24-hour response to service requests.
➢ Responsible for scheduling and performing preventative maintenance.
➢ Responsible to be available to work on an on-call basis.
➢ Analyzes and resolves work problems or assists workers in solving work problems.
➢ Initiates or suggests plans to motivate workers to achieve work goals.
➢ Responsible for the supply and upkeep of all personal tools required by Southwood Realty Company for
Service Technician.
➢ Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
➢ Responsible for maintaining the required property uniform and insuring a professional appearance and
attitude for all service, custodial and grounds personnel at all times.
➢ Responsible for courteous, efficient response at all times.
➢ Responsible for thorough knowledge of management company policies and property community policies.
➢ Responsible for seeking educational opportunities and self-improvement for personal growth and
development.
➢ And anything else that the Property Manager feels falls into the Services Manager’s job description
SUPERVISORY RESPONSIBILTIES
Directly supervises one or more employees in the service
Carries out supervisory responsibilities in accordance with Company policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving
problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge, skill, and/or ability required.
EDUCATION/TRAINING
High School Diploma or equivalent preferred.
Certified Apartment Maintenance Technician (CAMT) desired.
EPA Certification
CPO Certification
PHYSICAL REQUIREMENTS
Stand and walk alternatively depending on specific needs of the day.
Constant need to perform the following physical activities:
Bend/Stoop/Squat Pick up litter,
Climb Stairs Crouch/Crawl/Smell
Push or Pull Reach Above Shoulder
Inspect community, store/retrieve supplies
Constant need to perform standing and walking activities related to inspecting and repairing the property.
Frequently lift and/or move up to 75 lbs. paint, appliances, carpet remnants)
VISION REQUIREMENTS
Close vision/distance vision/color vision/peripheral vision/depth perception/ and ability to adjust focus
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
procedure manuals.
Ability to write routine reports and correspondence. ability to add, subtract, multiply, and divide in all
units of measure, using whole numbers, common fractions, and decimals.
HEARING REQUIREMENTS
Constant need to communicate in person/via telephone with staff, and residents
SPEAKING REQUIREMENTS
Ability to speak effectively with customers one-on-one or groups of employees of organization.
MENTAL/EMOTIONAL REQUIREMENTS
Must be able to work in a fast-paced and customer service-oriented environment.
Performs duties under pressure and meets deadlines in a timely manner.
Works as part of a team, as well as completes assignments independently.
Takes instructions from supervisors.
Exercises problem-solving skills.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
DRIVING/TRAVELING REQUIREMENTS
Need to utilize personal transportation perform service requests and make ready requests.
Must have valid driver's license and vehicle insurance.
WORKING ENVIRONMENT
Regularly exposed to outside weather conditions.
Occasionally exposed to moving mechanical parts: high precarious places: fumes or airborne particles: toxic
or caustic chemicals (Dust masks are required and provided): and risk of electrical shock. The noise level in
the work environment is usually moderate.
REASONING DEVELOPMENT
Moderate. Must be able to apply principals of logical thinking to a variety of practical situations and
accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think
rationally beyond a specific set of instructions.
SAFETY RESPONSIBILITIES
Learns and complies with all company safety rules.
Uses appropriate safety equipment at all times.
Immediately reports all unsafe conditions to supervisors.
Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
Must check with supervisor if there is a question as to the safe procedure to be used for any job function.
ADDITIONAL REQUIREMENTS
Employees must fulfill the performance standards of this position and comply with policies, rules and
procedures of the company, including those set out in the Employee Handbook, or otherwise
communicated (verbally or in writing) to employees.
This job description is intended to describe the general nature and work responsibilities of the position.
This job description and the duties of this position are subject to change, modification and addition as
deemed necessary by the company. Employees are required to comply with supervisory instructions and
perform other job duties, responsibilities and assignments requested by supervisors, managers or other
company officials.
This job description does not constitute an employment contract between the company and any employee.
The job responsibilities of this position may include cross training in other functions or positions to ensure
satisfactory operation of the department or work area.